General Info: The Law & Mediation Practice Professionalism Series is comprised of 28, two-hour courses. Each course is comprised of two (2) modules, six (6) lessons, and is two (2) hours in total length. Each course in this series has been approved for 2 Dual CLE Hours by the Tennessee Commission for CLE & Specialization.
Workplace Harassment Part 2 is a continuation of Workplace Harassment Part 1 and gives attorneys and mediators a more in-depth understanding of the internal organizational harassment complaint process from the complaint to the solution, and everything in between. Considering the constructions of today's workplace and social settings, all leaders must appreciate the potential risk and liability for all organizations - including law offices and firms - for not adequately addressing, preventing, mitigating, and recovering from workplace harassment. This course covers the value and benefits of mediation as a company's front-line defense (second only to prevention) to effectively addressing both actual and false claims of harassment of any nature. This course provides detailed instruction for the proper handling of an harassment claim, including the development of a company-wide process and policy with an emphasis on false harassment complaints. Once the complaint process has run it's course, we'll discuss the most effective ways and methods the leader can best help their workplace to return to "normal" - or better.
What You Will Learn
• Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
• Identify situations where mediation is appropriate, and understand how mediation works in those situations
• Describe appropriate solutions for a harassment incident
• Know what to do if a complaint is false
• Help your workplace return to normal after a harassment incident
Dr. Clay Phillips is a conflict resolution and soft skills expert, and consults organizational leaders to develop viable and sustainable companies by creating strategically healthy, people-focused, and purpose-driven work environments. He is a highly regarded leadership development coach, educator and mentor working with private corporations, governmental agencies and institutions of higher learning across the Southeastern United States. He specializes in design, creation, and implementation of highly effective and measurable talent development programs, and workplace conflict management systems in all industries.
Dr. Phillips has been a Tennessee Supreme Court (TSC) Rule 31 Listed Family (Specially Trained in Domestic Violence Issues), and General Civil Mediator since 2007. He has also been an approved TSC Rule 31 Mediator Trainer since early 2008, and has trained more than 1,200 mediators for Tennessee Supreme Court Rule 31 certification. He was the first non-attorney approved by the Tennessee Supreme Court to provide Rule 31 Mediator training programs. In his capacity as a private practice mediator, Dr. Phillips has mediated more than 400 cases (court-annexed/ordered, and pre-filing) ranging from divorce, to employment relations, to personal injury, to medical and dental malpractice, to wrongful death, to products liability, and contracts.
In his corporate consulting role, Dr. Phillips has personally trained and coached more than 4,500 professionals (front line, management, director-level and C-Suite in private and public sectors) in soft skills and leadership development. To-date, he has developed more than 120 one-, two- and three-day Soft Skills and leadership development workshops, as well as hundreds of multi-hour presentations on these topics. Dr. Phillips has spoken/presented on these topics before various Chambers of Commerce, SHRM Chapters, Bar Associations, the Tennessee Personnel Managers Association, the Tennessee Juvenile Justice Association and Convention, and the Tennessee Departments of Labor and Workforce Development, and Human Resources. He is the sole provider of soft skills training on the Tennessee Eligible Training Provider list.
Dr. Phillips enjoys part-time faculty position in the Graduate School of Business and Management at Argosy University’s Nashville, Tennessee and Phoenix, Arizona campuses. In this role, he teaches conflict management, leadership, and communications courses in several graduate and doctoral programs. Dr. Phillips also enjoys the appointments of Doctoral Dissertation Committee Chairperson, and Subject Matter Expert, Appeals Committee Chairperson, and Institutional Review Board (IRB) Committee Member. He is the author of a regionally accredited (SACS) Master of Arts in Conflict Resolution degree program curriculum.
Culminating from his vast professional and educational experience, Dr. Phillips created the popular Phillips Interpersonal Conflict Condition Model. This model is widely hailed by conflict resolution professionals as the centerpiece for effectively illustrating and understanding the conflict relationship between individuals in the workplace, avocation and home. He has authored two self-published books “Getting Started as a Mediator: The Seven Steps for Starting and Building a Mediation Practice” and “Conflict, Conflict Resolution, and Mediation: Theory, Process, and Practice”.Dr. Phillips holds Bachelors and Masters degrees in Business Administration, and a Ph.D. in Organizational Leadership. He and his wife Deborah have lived in the Middle Tennessee area for more than 28 years. Prior to moving to the Nashville area, he spent six years (Active Duty) in the United States Navy Cryptologic Direct Support Element (Black Ops) as an analyst/operator and Submarine Warfare Specialist.